How do I report missing items?
If you’re missing part of your order and the packaging is intact, it’s highly possible your order was split and shipped in two or more separate parcels. If this is the case, you will have received multiple tracking emails. They look almost identical but will contain different tracking numbers! 🙂
If you only received one tracking email, we sincerely apologise that your order arrived incomplete! Please contact us at support@hobbii.com right away with:
- Your order number
- A list of the missing items
- Photos of the parcel (especially if it arrived damaged, taped up, or in any packaging other than our signature Hobbii bag pictured below)
- Your preference for a reshipment (subject to availability), a refund, or store credit for the missing items
Thank you for your patience, and we look forward to resolving this quickly for you!
